Money Back Guarantee

If, after inspection, you determine that any item purchased from A H Supply is not what you wanted, you may return it within 30 days provided it is unused and in new condition.  Return postage must be prepaid by the customer. We will not accept returns that arrive C.O.D.  Be sure the merchandise being returned is carefully packaged with crumpled paper or foam for protection.  We cannot be responsible for returned merchandise that arrives damaged because it was not packed properly. Insurance is highly recommended. Preauthorization for returns is not required but the returned item must be accompanied by a copy of the original invoice.  If the item was originally paid for by check or money order, the customer will be mailed a check for the amount of the item and any applicable taxes that were paid.  If the item was originally paid for by credit card, a credit will be issued to the customer's credit card account for the amount of the item and any applicable taxes that were charged.  Shipping and handling costs will not be reimbursed.

Back to Top

Defective Merchandise

For period from arrival to 30 days past invoice date - If an item purchased from A H Supply is defective upon arrival or fails due to manufacturing defect within 30 days of the invoice date while operated in accordance with instructions and not operated over open water, please call the toll-free number on your invoice (outside USA call (585) 657-4794) for the fastest resolution.  In some cases you will not be required to return the defective merchandise.  In some cases you will be required to return the defective merchandise.  Upon receipt and confirmation of the defect, we will ship you replacement merchandise at our expense (but the customer is responsible for any duty, taxes and/or brokerage fees) and we will reimburse your return shipping costs.  A H Supply does not provide free replacement of equipment that has been operated over open water.  We may expedite shipment of replacement merchandise in cases in which the customer agrees to pay for the replacement merchandise if the defective merchandise is not returned within 30 days or is found to be defective due to misuse rather than manufacture.

For period 30-365 days past invoice date - Any item or component of an item purchased from A H Supply other than bulbs may be returned for replacement within one year of purchase should it fail due to manufacturing defect while operated in accordance with all instructions and not operated over open water.  The customer must pay return shipping  and include a copy of the original invoice. We will not accept returns that arrive C.O.D.  A H Supply will pay shipping and handling for the replacement item or component (but the customer is responsible for any duty, taxes and/or brokerage fees).   It is recommended but not required that the customer phone A H Supply first for these returns as this may expedite shipment of the replacement item.

Back to Top

Merchandise Damaged in Transit

A H Supply uses packaging that should avoid damage to the merchandise in all but rare circumstances.  If, however, merchandise is damaged in transit, call the toll-free number on your invoice (outside USA call (585) 657-4794). You may be required to allow the carrier to inspect the damaged merchandise and its original packaging, or you may be required to submit a signed form that becomes part of the insurance claim.  If we require return of the damaged item, we will reimburse you for the return shipping fee.  We ship replacement merchandise at our expense (but the customer is responsible for any duty, taxes and/or brokerage fees).

We may expedite shipment of replacement merchandise in cases in which the customer agrees to pay for the replacement merchandise if the damaged merchandise or insurance claim form is not returned within 30 days as requested or if the damaged merchandise is not presented to the carrier for inspection within 30 days as requested.

Back to Top

Payment

Orders must be paid at the time you place your order.  We currently accept payment by Visa, MasterCard, Discover,  personal check, certified check, or money order.  All payments must be in U.S. Dollars and cover the cost of the merchandise ordered, any applicable taxes, and shipping and handling.  In some circumstances, orders paid by personal check may be held until the check clears. There is a $25.00 fee for returned checks. All returned checks and/or unpaid fees for returned checks will be turned over to a collection agency after 45 days.

Orders for shipment to an address in the state of New York should include the appropriate sales tax on the total including merchandise and shipping and handling.  Appropriate New York State Sales Tax is also added to on-line orders it they are being shipped to a New York address.

Back to Top

Shipping

Shipping and handling charges for U.S. orders are specified on our Order Forms. Items being shipped within the United States are normally shipped via FedEx Home Delivery with estimated delivery in 2-5 business days. Depending on package size and shipping distance, some packages will be shipped by USPS Priority Mail.  Shipping outside the U.S. is normally by Priority Mail International or Express Mail International and the customer is responsible for any duty, taxes and/or brokerage fees.  Any special offers on shipping will be noted on the A H Supply home page and/or in the Easy Ordering section of our web site. 

Click here for more information on shipping to Canada.

Almost all orders are shipped within two to three business days. If an item you ordered was not noted at the time of your order as Out of Stock, you will be notified of any unusual delay in shipment and given an estimated ship date and the option to cancel your order.   If you receive a partial shipment and then decide to cancel the balance of your order, just call the toll-free phone number on your invoice (outside USA call (585) 657-4794), reference your invoice number, and instruct us to cancel the balance of your order.  If you paid by personal check, money order or certified check, we will issue a check for the unshipped items. Credit card payments are not processed until the merchandise is ready to be shipped.  We never ship only parts (components) of items such as Bright Kits. All components of a given item number will be shipped together and return privileges date from the actual shipping date. 

Back to Top

updated June, 2007